How to make a complaint
Details you’ll need when making a complaint
Our aim is to resolve your complaint as quickly as possible. To help us do this, please provide:
- A description of your concern
- What you’d like us to do to put things right
- Your name and address
- A phone number and the best time to contact you
You can send a letter
You can send a letter about your complaint to this address:
Complaints Handling Officer
Bank of Ceylon (UK) Ltd
No 1 Devonshire Square,
London, EC2M 4WD
You can send an email
You can send an email about your complaint to this email: complaints@bankofceylon.co.uk
You can visit our branch
If you want to talk about your complaint with someone face to face, please visit our branch.
No 1 Devonshire Square,
London, EC2M 4WD
How to take matters further if you're still not satisfied
If you feel that the complaint has still not been resolved to your satisfaction, then you may contact the Financial Ombudsman Service (FOS) within 6 months from the date of your final response. The FOS exists to mediate in disputes between customers and financial services companies and the service is free to consumers.
You can contact the FOS at:
Financial Ombudsman Service
Exchange Tower
London E14 9SR
📧 complaint.info@financial-ombudsman.org.uk
